Frequently
Asked Questions
(Ordering "Memories From A Dream" through
CDBaby.com):
Is the company that handles the order
process reliable?
CD Baby, our US retailer, is in business since March
1998. It is the largest seller of independent CDs on the web, having
sold over $25 million in independent CDs to people around the world.
If I do not like the album, will you refund my money?
Your order is backed
by a 100% Money Back Guarantee.
Our 14-Day Guarantee gives you plenty
of time to check our debut album "Memories
From A Dream" for its music and production
quality. If for any reason you are not completely
satisfied you may return it within 14 days for a full
refund. Absolutely no questions asked. Just
contact CD Baby for return instructions.
Is it safe to enter my credit card number online?
CD Baby do not store your credit card number anywhere. When you type it, the
bank only gives an immediate response on whether it was accepted or not, without
ever showing them the number. This is MUCH safer than using your credit card
at a restaurant or gas station, where you are handing your card to a stranger
who disappears with it and comes back later. At CD Baby, your credit card information
is never seen by anyone.
I never use my credit card online.
Do I have any other options?
Yes.
If you prefer you may also order by phone, fax or mail.
Phone: 1-800-448-6369 / international: +01-503-595-3000
Fax: (503)296-2370 / international: +01-503-296-2370
Mail: CD Baby / 5925 NE 80 Ave / Portland, OR 97218-2891 / USA
I do not have a credit card. Can I still order the CD?
Sure. CD Baby accepts check, money order and international
money order. Give
them a call for more details.
Phone: 1-800-448-6369 / international: +01-503-595-3000
How much does it costs to ship the CD?
Click here to
check out CD Baby's shipping chart. If
you do not live in the United States CD Baby can remove the plastic
box from the CD and send you just the physical CD and artwork.
This will save you postage and most likely will not be opened
by customs.
How long will it take to get the CD ?
In the USA , if you order one CD, CD Baby sends it by First Class Mail. Your
CD will arrive in 3-5 days. In the USA , if you order more than one CD, they
are sent by Priority mail. Your CDs will arrive in 2-3 days. For outside of the
USA , CD Baby uses Global Priority Mail. Sometimes it takes only 2 days! Usually,
5-6 days.
I have a question that is not answered on this page. Can I
get in touch with you?
Please feel free to contact us at any time by mail, phone, fax
or the online contact form. Just visit our contact
page. We are more than happy to assist you.